BSL Services

We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

Before you access the InterpretersLive! Service, decide which device you wish to use;

Download the APP   BSL Guide to Download App   Ingeus | Interpreters Live

Service Availability

Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.

Minimum Requirements

This service is accessible via a Windows supported devices and Apple Mac.

The service is compatible with the following browsers;

Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support & Troubleshooting

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide; video transcript available click here.

Please note: if you have less than 120kbps available – call will be audio only. Minimum requirement for video calls is 192kbps.

If you are having problems accessing the App please watch our download guide; video transcript available click here.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here

Privacy

Sign Solutions, providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed, annually, to ensure progress is maintained.